ISO Standards
ISO
ISO is “International organization for standardization”
It is an independent non-government organization with a membership of 162
national standard bodies. ISO's central secretariat is located in Geneva,
Switzerland. With the help of its member bodies, ISO brings together the group
of experts to share knowledge and develop voluntary, consensus based, market
relevant International Standards that support innovation and provide solutions
to global challenges.
ISO has different series of standards. ISO has till now has brought about 22521 International Standards, covering almost
every industry, from technology to food safety, service, to agriculture and
healthcare. However, ISO 9001 and ISO 14001 are most generic ISO Standards, and
they are applicable to most types of business and organizations. one of these is ISO 9000 defines,
establishes and maintains an effective quality assurance system for manufacturing
and services industry. Some other standards are ISO 27001 which is a standard
for Information Security Management System. ISO 14001 is used for Environment
Management System. ISO 31000 is used for Risk Management.
ISO 9001-2015 is the latest version of this standard
and it is an example of quality management system. ISO 9001 is based on the idea of continual
improvement. It is designed to be flexible enough for use by many different
types of organization, so does not specify what the objectives relating to
“quality” or “meeting customer needs” should be. Instead, it requires
organizations to define these objectives themselves and continually improve
their processes in order to reach them. Once these targets have been attained,
they must be reassessed in
an effort
for continual improvement. A good quality management system can bring benefits
to organizations of all sizes and all sectors, from the small manufacturer of
bicycle parts to a hospital employing 5000 people. In 9001:2015 revision, one of the main
improvements was to make it accessible to all types of enterprises, including
service-oriented organizations.
For an organization, having these certifications in
relevant ISO standards put confidence in their customers. If the standards are
properly implemented and understood, organizations can enjoy multiple benefits.
These benefits can be both internal and external. Internal benefits are related
to the achievement of organizational internal improvements, while external
benefits are related to the achievement of improvements in marketing, promotional
aspects and company image.
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