Project Quality Management

-

Project Quality Management





Quality management is the system or process which ensures that all the actions/activities necessary to carry out the project or manufacture a product which includes plan, design and implement are according to the purpose of the objective, its performance and requirements of customers/users.

Project quality management is not a separate or independent system which happens at the end of a process or completion of an activity. Quality management is a continuous process which starts and ends with the project. It is more about avoiding and preventing than measuring and fixing the defects in quality. Regardless of how much longer the quality management system runs, the ultimate judgement is with meeting the requirements of end users/customers.

Main principle of project quality management is to ensure the project will meet or exceeds the stakeholders’ expectations. Project team must develop a strong relationship with the stakeholders which includes both the beneficiaries and donors of the project.  Project must focus on meeting the requirements of stakeholders, not just completing the written outputs of project.

Quality must be viewed on an equal level with scope, schedule and budget because if the stakeholders are not satisfied with the quality of the services provided then to meet the desired quality, project team has to change the scope, time and budget constraints.

“Quality” is a relative term in project management team. To donor, quality may be some standards that are pre-defined which may not align with the interests of other stakeholders. For beneficiaries or end users of project, definition of quality will be different. In terms of a product, customers would want a product to be user friendly, cost effective etc. Similarly, for a project executing team, quality may be defined as set of standards to be followed during the manufacturing or implementation phase of product or project.

For example, while providing the infrastructure for urban services like water supply, solid waste management services for a metropolitan city, definition of quality is different. For donor agency like some Multilateral Development Bank, infrastructure should be sufficient enough in quality to recover the loan that has been used for infrastructure. For residents, quality will be provision of safe drinking water, clean city and healthy environment. Similarly for stakeholders like companies that provide these services, quality infrastructure would mean which can provide good business model and easy to operate and maintain. Part of defining quality is developing a quality plan and quality checklist during the execution phase.  

 


Comments

  1. Muhammad Ahmed RanaOctober 22, 2022 at 11:53 AM

    The one piece of feedback I always give is how you keep your cool and professionalism, even in the most generic articles. Where others would crumble, you maintain your composure and think quickly on your feet. It's no surprise that you're the GOAT. Keep up the good work!

    ReplyDelete

Post a Comment

Popular posts from this blog

OPL (One Point Lesson)

-
Image
  One Point Lesson (OPL) in Lean Manufacturing “Quality is achieving the 99.99% error free product or service.” Definition and Purposes: One point lesson is a straightforward technique used for conveying a single point on some problem using the maximum visual representation (80%) and minimum words (20%). It focuses usually by taking two pictures of an issue and depicting them as right and wrong and thus educating people on that specific one point. It has following purposes: 1.      It conveys information within minimum time and in a simplest way. 2.      It sharpens the knowledge and skill about a specific topic. OPL Format: OPL is performed on a specific format for ease of communication and better understanding. Source: leanmanufacturing.online OPL Types: 1.       1.  Basic Knowledge It shares the basic information about an operation or process required to increase the efficiency of a system. For example, in a processing unit a basic knowledge could be about housekeeping
Read more

Customer Satisfaction

-
Image
  Customer Satisfaction Customer satisfaction is defined as the measurement that determines how happy are customers with the company’s product or service. In project management, customer satisfaction is part of project quality management which ensures that policies, objectives and responsibilities of the project satisfy all the stakeholders involved.   Measurement of customer satisfaction is different depending on the industry you are looking at. For example, for a smart phone company customer satisfaction will come with totally with the users. It could involve the satisfaction with the features, battery timing etc. But in some other project like construction, quality will be a widely relevant term depending upon the stakeholders. Customer satisfaction is important because it indicates whether your customer base likes what you are doing. Research shows that high satisfaction leads to the higher customer retention, higher lifetime value and a stronger brand reputation. There are dif
Read more